Jannat-E-Kashmir

Terms and Conditions

Travel Note

Itinerary Flexibility

- The mentioned itinerary is a reference guide and may vary based on current destination scenarios, weather, traffic, etc.
- Guide services are not included in the package but can be availed at an additional cost.

Hotel Policies

- Check-in and Check-out times are subject to the concerned hotel's policy.

Refund and Cancellation Policy

- In case of heavy snowfall, landslides, or natural calamities resulting in road closures, no refunds will be provided.
- Although we will attempt to assist, refunds or changes are subject to hotel policies and cannot be guaranteed.
- The package cannot be rescheduled or changed under any circumstances. However, you can contact our sales executive to explore possible refund options in exceptional cases.

Liability Disclaimer

- The agency is not responsible for any personal loss, damage to passengers, or mishaps during the tour, including road accidents.

Exclusions

- Entry fees to parks, museums, amusement parks, zoos, theaters, clubs, and temples
- Charges for activities like horse riding, river rafting, and games
- Meals outside the specified hotel
- Travel and medical insurance
- Tourist permit fees (except those mentioned in the inclusions)
- Personal medical kits
- Expenses of a personal nature
- Emergency evacuation costs

Dispute Resolution

- In case of any disputes arising out of or in connection with the tour, please note that Travelmite will not be liable.
 

Important Transportation Notice

Please be aware that commercial and private vehicles are restricted from covering internal areas in Sonamarg, Gulmarg, and Pahalgam due to local union regulations.

Alternative Arrangements:

- Local vehicles can be booked by us or directly on the spot for internal sightseeing in these areas.
- In winters, chained vehicles from Tangmarg to Gulmarg must be booked directly on the spot in case of heavy snow. Your understanding and cooperation are appreciated.

Cancelation policy

Cancellation policy for short trips (less than 2 nights)

• If cancellations are made 10 days before the start date of the trip, 50% of the trip cost will be charged as cancellation fees.
• If cancellations are made 10 to 5 days before the start date of the trip, 75% of the trip cost will be charged as cancellation fees.
• If cancellations are made within 5 to 0 days before the start date of the trip, 100% of the trip cost will be charged as cancellation fees.

Cancellation policy for long trips (2 nights or more)

• If cancellations are made 30 days before the start date of the trip, 50% of the trip cost will be charged as cancellation fees.
• If cancellations are made 15 to 30 days before the start date of the trip, 75% of the trip cost will be charged as cancellation fees.
• If cancellations are made within 15 to 0 days before the start date of the trip, 100% of the trip cost will be charged as cancellation fees.

Note:

1. If treks/events/trips are called off due to natural calamity/unforeseen circumstances (like heavy rain, heavy snowfall, earthquake, landslides, strike, bandh, protests, pandemic, etc.), TravelMite will provide the best possible alternative solution or issue a voucher for the full amount. This voucher can be redeemed up to the same amount for any of our upcoming treks/trips/events in the next 365 days. No refund will be provided.
2. If an ongoing Trip/trek/event cannot be completed due to a natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh, protest, pandemic, etc.). No refund would be provided. 
3. Any extra expense coming due to any natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh, protest, pandemic, etc.), Will be borne by the customer. The company will not be liable.
4. If you are paying only the booking amount it won’t be refunded at any point. 

Frequent Questions

1. How big will the group be?
We prefer to have a group of 15-18 people as we intend to have more fun and give personal care. We need at least 6 people to manage our trip

2. Who will accompany us on the trip?
All our trips are led by professional travel coordinators who have good experience in management groups.

3. If I’m the only girl in the group, is it safe to travel?
We generally have many girls joining us on the trip so there are high chances that you are not the only girl on the trip. 

Safety is of prime importance and we understand them very well. The major of our staff is a girl for that very reason so be assured you are in safe and reliable hands.

4. What type of ground transportation will be used during the trip?
We rent taxis such as Innova, Tempo Traveler, Bolero, Tata Sumo, etc.  from our suppliers.

5. What will be the type of accommodation?
We are known to provide the best possible accommodation on our trips, the accommodation can be in a hotel / alpine tent/dome tent/living room at home.

6. How many trippers will be in a room?
It totally depends on the dynamics of the group.  If there is a couple, we can give them a separate room, or if there is an odd number of people, then there would be a triple exchange. (If you’ll are couple inform us once you have booked) 

7. How can I book a trip with you?
After selecting the trip, you can book by clicking the Book now button or you can contact us and we will guide you through the booking.

8. What kind of food is served during the Trip?
We provide nutritious and healthy food on the trip.  We always try to select best/famous restaurants for the food on our trips

9. Can we change the itinerary?
Yes, you can make suggestions.  We will analyze this and, if we consider it feasible, we will apply it.

10. Can the trip be personalized?
Yes, we can customize any trip based on your needs and feasibility.

11. Do you prefer to take medications with me?
Yes, it is recommended to bring your own medicines on the trip